FAQ

At Hyper Cyber, we pride ourselves on the unparalleled quality of our gaming computers and accessories. Each system is meticulously crafted using only the finest components, ensuring peak performance and reliability. Our rigorous testing process guarantees that every product meets our exacting standards, delivering the ultimate gaming experience to our customers

Our dedication to outstanding customer service sets us apart. The Hyper Cyber team is passionate about gaming and technology, offering knowledgeable and friendly support for any questions or concerns. Whether you need help choosing the right system or troubleshooting a technical issue, we're here to ensure a smooth and enjoyable shopping experience.

Innovation is at the heart of everything we do at Hyper Cyber. We continuously explore the latest technologies and trends to incorporate into our gaming systems, ensuring our customers always have access to cutting-edge performance. From advanced cooling systems to customizable RGB lighting, our PCs are designed to offer something special for every gamer.

Hyper Cyber is more than just a store; we're a part of the gaming community. We actively engage with gamers through sponsorships, events, and online forums, listening to their feedback and evolving our products to meet their needs. Our community is our biggest inspiration, driving us to create gaming solutions that excite and inspire.

Sustainability is a key focus for Hyper Cyber. We're committed to reducing our environmental impact through responsible sourcing, energy-efficient designs, and recyclable packaging. Our aim is to provide high-performance gaming with a lower environmental footprint, so you can game responsibly.

At Hyper Cyber, we strive for convenience and security in your transactions. You can pay using:

• Credit Cards: Mastercard, Visa, and American Express are accepted. For US customers, a credit card authorization hold occurs at order placement, with charges applied once the order is ready for shipping.
• Digital Wallets: Choose Apple Pay or Google Pay for quick, secure payments, charged at the time of purchase.
• PayPal: A trusted option for secure and immediate payment processing.
• Klarna: Offers flexible payment plans, allowing you to spread your purchase cost over time with equal installments.

Tax-exempt entities and resellers can submit their exemption certificates to info@hypercyber.com. Approval takes up to 2 business days, after which your orders will be tax-free.

For assistance, contact us at info@hypercyber.com or call 888-650-0041.

Hyper Cyber partners with leading carriers like USPS, UPS, and FedEx to ensure reliable delivery. We select the best carrier based on your order's needs and destination.

• Standard Shipping: Complimentary on all gaming computers within the continental U.S.
• Expedited Options: Available at additional costs, calculated at checkout.

• Orders placed by 2 PM ET ship the same day.
• Delivery estimates range from 1-5 business days, depending on your location

• Delivery times are estimates and not guaranteed.
• Shipping and handling charges will be included in your invoice.
• Original shipping fees are non-refundable upon item return.
• Certain conditions may affect eligibility for free standard shipping, such as special orders, direct shipments from manufacturers, or non-standard item characteristics.

For detailed information on shipping policies and exceptions, please visit our Shipping Information page.

• In the event an item is out of stock, we recommend checking the product's listing for any estimated restocking dates. If no date is provided and you haven't yet placed an order, please get in touch with our Sales Team via email or Live Chat for further assistance.

• Once an order is placed, the shipping address cannot be directly modified. If you need to change the address, the order must be canceled, and a new order should be placed with the updated shipping details.

• Changing the shipping method after order placement requires canceling the initial order and placing a new one with your preferred shipping option.

• At checkout, you're given the choice to receive all in-stock items immediately or wait and have the entire order shipped together once all items are available. This flexibility allows you to choose what works best for you.

If you're not satisfied with your computer system within the first 30 days of delivery due to hardware issues, Hyper Cyber offers a full refund for the price of the computer system upon its return and after confirming the hardware-related issues. Please note, shipping costs both to and from the customer are not refundable, and fees may be deducted for any damages or missing items.

• Our warranty covers parts and labor for your computer system. Should your system develop a problem that we can't fix remotely, we'll service it at our facility. We cover all shipping costs within the first 30 days of receiving your machine. For more detailed information, please reach out to our customer support team.

Certainly! Our standard warranty includes:

• 30-Day Replacement/Refund: You can return the system for any reason. If the product is opened and non-defective, a restocking and shipping fee will apply.
• 1-Year Parts & Repairs Warranty: We cover replacement parts and repairs free of charge. This warranty does not apply if non-Hyper Cyber components replace the motherboard, CPU, RAM, GPU, and Power Supply.
• Lifetime Technical Support: Our team is here to provide assistance for the lifetime of your PC, covering both technical and non-technical inquiries.

• Refunds are processed within 5-7 business days after the PC is received at our warehouse, and will be issued to the original payment method.

• No registration is required. Simply contact us with any issues you encounter.

• If anything is missing from your order, please get in touch with our customer service. We're here to help ensure you have everything you need for your Hyper Cyber experience.

You can reach our customer service team via phone or email from Monday to Friday, 9:00am – 5:00pm Pacific Time. If we're unable to take your call immediately, please leave a voice message with your name and issue description, and we'll get back to you as soon as possible.