Common questions we get

Where can I download drivers and software for RGB, displays, and coolers?
Drivers Downloads
You can find all the necessary drivers and software (MSI Center, CORSAIR iCUE, LCD/5-inch display drivers, etc.) on our dedicated page:
What makes us special
Product Quality
Every Hyper Cyber PC is hand-assembled in Tampa and tested before shipping. The purpose is to identify a configuration, stability, or cooling issue while the system is still with our build team. Because hardware and workloads differ, Hyper Cyber does not promise one universal benchmark, temperature, clock speed, noise level, software tool, or test duration. Learn how Hyper Cyber tests gaming PCs before shipping.
Customer Service
Our dedication to outstanding customer service sets us apart. The Hyper Cyber team is passionate about gaming and technology, offering knowledgeable and friendly support for any questions or concerns. Whether you need help choosing the right system or troubleshooting a technical issue, we're here to ensure a smooth and enjoyable shopping experience.
Innovation
Innovation is at the heart of everything we do at Hyper Cyber. We continuously explore the latest technologies and trends to incorporate into our gaming systems, ensuring our customers always have access to cutting-edge performance. From advanced cooling systems to customizable RGB lighting, our PCs are designed to offer something special for every gamer.
Community Engagement
Hyper Cyber is more than just a store; we're a part of the gaming community. We actively engage with gamers through sponsorships, events, and online forums, listening to their feedback and evolving our products to meet their needs. Our community is our biggest inspiration, driving us to create gaming solutions that excite and inspire.
Sustainability
Sustainability is a key focus for Hyper Cyber. We're committed to reducing our environmental impact through responsible sourcing, energy-efficient designs, and recyclable packaging. Our aim is to provide high-performance gaming with a lower environmental footprint, so you can game responsibly.
Payments & Shipping
Accepted Payment Methods
At Hyper Cyber, we strive for convenience and security in your transactions. You can pay using:
- Credit Cards: Mastercard, Visa, and American Express are accepted. For US customers, a credit card authorization hold occurs at order placement, with charges applied once the order is ready for shipping.
- Digital Wallets: Choose Apple Pay or Google Pay for quick, secure payments, charged at the time of purchase.
- PayPal: A trusted option for secure and immediate payment processing.
We also accept these payment plans:
- PayPal — Pay Monthly / Pay in 4. This is a buy now, pay later option that allows you to split your purchase into smaller payments, sometimes interest-free (if you meet the terms).
- Shop Pay (by Shopify & Affirm) — Monthly installments/Pay in 4. This is a buy now, pay later feature for purchases made in Shopify-powered stores, managed through Affirm.
Tax-Exempt Purchases
Tax-exempt entities and resellers can submit their exemption certificates to info@hypercyber.com. Approval takes up to 2 business days, after which your orders will be tax-free.
For assistance, contact us at info@hypercyber.com or call (855)-674-9737.
Shipping & Delivery
Hyper Cyber partners with leading carriers like USPS, UPS, and FedEx to ensure reliable delivery. We select the best carrier based on your order's needs and destination.
- Standard Shipping: Complimentary on all gaming computers within the continental U.S.
- Expedited Options: Available at additional costs, calculated at checkout.
Shipping Times
Delivery estimates range from 1-5 business days, depending on your location
Important Shipping Notes
- Delivery times are estimates and not guaranteed.
- Shipping and handling charges will be included in your invoice.
- Original shipping fees are non-refundable upon item return.
- Certain conditions may affect eligibility for free standard shipping, such as special orders, direct shipments from manufacturers, or non-standard item characteristics.
For detailed information on shipping policies and exceptions, please visit our Shipping Information page.
Account & Orders
What happens if an item is out of stock or back-ordered?
- In the event an item is out of stock, we recommend checking the product's listing for any estimated restocking dates. If no date is provided and you haven't yet placed an order, please get in touch with our Sales Team via email or Live Chat for further assistance.
Can I update my shipping address after my order has been placed?
- Once an order is placed, the shipping address cannot be directly modified. If you need to change the address, the order must be canceled, and a new order should be placed with the updated shipping details.
Is it possible to change the shipping method for an order that hasn't shipped?
- Changing the shipping method after order placement requires canceling the initial order and placing a new one with your preferred shipping option.
Will an out-of-stock item delay my entire order?
- At checkout, you're given the choice to receive all in-stock items immediately or wait and have the entire order shipped together once all items are available. This flexibility allows you to choose what works best for you.
Warranty & Returns
What is Hyper Cyber's return policy?
The 30-day return window from delivery applies to all PCs, including sale PCs, custom builds, and special-order configurations. You may unpack and use your PC, then request a return within that window if you have not changed any parts. Contact us for approval before shipping it back. Customers pay return shipping for change-of-mind returns. Approved non-defective returns may have a restocking fee of up to 70%, based on the PC’s condition after inspection. See our Return & Refund Policy for eligibility, exclusions, and details.
What does Hyper Cyber's warranty cover?
Hyper Cyber provides 3 years of parts coverage and 1 year of labor coverage. Contact us for troubleshooting and service instructions. See the warranty page for coverage, exclusions, and shipping arrangements.
Can you tell me more about the warranty policy?
Parts are covered for 3 years and labor for 1 year. Return requests have a separate 30-day window from delivery and are subject to our return policy. Please contact us before sending your PC for service or return.
When will I receive my refund after returning a PC?
Approved refunds are processed within 5–7 business days after the returned PC is received at our warehouse, to the original payment method. Your financial institution may take additional time to post the refund.
Do I need to register my computer for the warranty?
- No registration is required. Simply contact us with any issues you encounter.
What should I do if my order is missing components or accessories?
- If anything is missing from your order, please get in touch with our customer service. We're here to help ensure you have everything you need for your Hyper Cyber experience.
How can I contact customer service?
You can reach our customer service team via phone or email from Monday to Friday, 9:30am – 6:00pm Eastern Time (ET). If we're unable to take your call immediately, please leave a voice message with your name and issue description, and we'll get back to you as soon as possible.





























